You can assign the right tasks to the right team member, exchange messages and internal conversations, and follow progress without chaotic replies, drafts, and CCs.
Of course, its biggest attraction is enhanced collaboration to keep your team synchronized behind the scenes. Those using Gmail and Outlook will find it easy to navigate around Front since it’s built like other email clients, but with much better user interface and a whole lot more intuitive features like automation and analytics. Front works with dozen of apps and platforms for extensive flexibility, ensuring uninterrupted operation and performance. Moreover, the platform integrates with several third-party apps to help save time by doing away with the need to use various systems and services. The software is paving the way for that future with features built to combine and connect all communication from inside and outside the organization in order to extend better service and support to customers. Having a single location for customer communication, SMS, chat and notifications from social media allows you to improve internal team cooperation, which redounds to enhanced customer satisfaction and client communication.įront is the best way for companies to manage high-stakes customer interactions - over compared to email or ticketing systems. It consolidates all communication under the same roof by gathering internal and external messages into a unified hub. In this article we’ll take a detailed look at Front pros and cons to give you a better understanding of what this customer support software is capable of.įront is a cloud-based solution designed to assist teams managing make-or-break interactions with customers and sending fast, accurate and human responses to every message. Front provides the best of email and ticketing - the efficiency of ticketing with the personal nature of email. However, these end up being highly impersonal and degrade the customer experience overall. That’s why many companies switch to ticketing systems. Significant as these numbers are in both ends of the commercial and marketing spectrum, the fact remains that email since then is a one on one communication tool.įrom an organizational and corporate perspective, wouldn’t you want it to be more of a collaborative mechanism? It’s inefficient when companies are trying to manage scaled communication with customers. Today, over 70% of consumers prefer email as their means of communication with companies they do business with, while 80% of content marketers use email marketing.
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